Registering as a foreign national can be a complicated process,
but with the right guidance, it becomes much simpler. In this article,
we guide you through
the registration process for foreign nationals.
1.
Visit https://ardhisasa.lands.go.ke
2.
If you are unable to access
your account or face any registration difficulties, reach out to the customer
care team. Contact them via phone or initiate a conversation through the available
chat code. These customer care channels operate 24/7, allowing you to seek
assistance at any time.
3. The customer care will create an anonymous ticket for you. This ticket serves as a reference
point throughout the registration process. Once your ticket has been raised,
you will receive an email containing information confirming the ticket
creation.
Read:
Ticketing
process on Ardhisasa
4.
To access your anonymous
ticket, you need to self-authenticate using an OTP (One-Time Password) code.
The code will be sent to the Kenyan phone number you provided during the registration
process. It's important to note that currently, OTP codes can only be received
on Kenyan phone numbers. Once you receive the code, enter it in the designated
field and click submit.
Read:
How
to Create an Account on Ardhisasa
5.
After successfully entering
the OTP code, you will gain temporary access to your anonymous ticket. On the
left side of your screen, you will find relevant information regarding your
ticket, including the assigned ministry official and the details of your
request.
6.
Once you have an active session,
you can view the relevant ticket information on the left side of your screen.
The ticket information section will display details such as your name and the
request for an account creation on ardhisasa.
A ministry official assigned to your ticket will also have access to this
information and can initiate a conversation through the chat section. Communicate your issue or question
by submitting a message, and the ministry official will respond promptly.
Important:
How
to Make Subdivision Application on Ardhisasa
7. The ministry official may request specific documents to facilitate the
creation of your account. These documents typically include;
a) Copy of your passport
b) Passport-sized photo,
c) Copy of your KRA certificate
8.
Depending on your
situation, additional documents such as a valid work permit or a certificate of
permanent residence might be required.
9.
Attach the documents one by
one from your local machine. The platform allows for separate document uploads.
10.
Once you have uploaded the
required documents, the ministry official will review them and notify you
accordingly.
11.
Verify the details you provided. It is important not to delete the email
containing the ticket link, as it is your access point to the conversation with
the ministry official.
12.
Upon successful
verification, you will be contacted by the ministry official and requested to
visit the Ministry of Lands headquarters at Ardhi House with original documents.
You will be provided with an invitation link via email. Clicking on the link
will lead you to a page where you can select a suitable date for your visit.
Print the gate pass for entry into the premises.
Upon arrival at the Ministry of Lands
headquarters, present your gate pass to the security personnel at the gate for
validation. Proceed to the customer care desk to meet with the ministry
official. Submit the necessary documents as requested during the registration
process.
Once the ministry official validates your
identity and the submitted documents, you will be contacted at a later stage to
finalize the account creation process. An account ID and a one-time password
(OTP) will be sent to your phone via SMS. Use the OTP to log in initially, and
for security reasons, change your password afterward by navigating to the
account settings.
For enquiries, please
visit Ardhi House, Off Ngong Rd: P.O. Box
30450-00100, Nairobi,Kenya or email: [email protected]. The ministry can also be reached on phone: 0746
962239.
In case of more information, keep visiting our website www.property254.co.ke or call us
on 0726982982 or on email through [email protected].
